FAQs – EComSports

FAQs

SHOPPING

Q. HOW CAN I SHOP?

To shop at E Com Sports is easy.
At the homepage you'll see some popular product which you can do a quick view.
If you want to see all products sold at our store, just click on the any category at the top of the page in the main menu.

Q. HOW CAN I SEE THE PRODUCTS IN MY SHOPPING CART?

To see the products you already have in your shopping cart you can just click on the cart icon at the top right corner of the page.

Q. HOW CAN I REACH THE CHECKOUT?

When you add Item in cart notification appears you can click on that notification and reach checkout page. You can also click on cart button on top right corner and reach checkout page.

PAYMENTS AND CHECKOUT PROCESS

Q. HOW DOES WORK THE CHECKOUT PROCESS?

When you reach the checkout, you'll see a 3-step process until payment confirmation:

  1. Contact Information -here you'll need to fill the information needed to request your order.
  2. Shipping Method -to save your time here the shipping address is filled with the information filled in the first step. But you can also edit it with another shipping address just if you need to. 
    Your shipping costs is calculated on the quantity of products added to cart, shipping cost has to be covered by you.
  3. Payment Method - here you can select your payment method to process your payment.

NOTE: pay attention to fill all the information correctly at the first step. Thus, we can deliver the item(s) to the right place.

NOTE 2: we are accepting payments by PayPal and CCAvenue, Both payment processors are well know and secure payment processors. You have choice weather you want to checkout via PayPal or CCAvenue. You can pay with your card using any payment processor (we accept all cards)

Q. DO I MUST CREATE A PAYPAL ACCOUNT TO PAY FOR THE ITEM/S?

If you do already have a PayPal account you do not need to create one. Just login into yours and make the payment.

But if you do not have a PayPal account you can create one or just pay with your credit card without creating the account.

When you see the PayPal popup you'll see that there are 2 buttons as options: Login and Pay With Debit or Credit Card

To pay with your credit card, just click on "Pay With Debit or Credit Card" button and fill the form with essential details and complete your payment. You do not need to create the account to pay.

Thus, you can pay without spending your time in creating a PayPal account. 

Q. I'M HAVING PROBLEMS IN PAYING FOR MY ORDER. WHAT CAN I DO?

If you're having problems to pay for something, you can reach us by email or by Facebook Messenger and we'll gladly help you out with that.

To see the ways you can contact us, just go to the Contact section in this FAQ and there you'll see all the ways you can contact us.

SHIPPING

Q. HOW DOES SHIPPING WORKS?

It depends on where you are from.
For USA it commonly does take between 8 to 18 working days but it may vary for another countries
E Com Sports partners with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Tibet, China, Thailand, India, Japan etc. via our partnership with ePacket.
Because we ship directly from our partners in these countries, your item may take 1-2 weeks to arrive. So, please don't panic if it does not show up immediately, it's on its way (please email us for tracking). :)
We offer international shipping options too - no matter where you are, you can buy from us! 

CONTACT

Q. HOW CAN I CONTACT YOU?

To solve problems and/or ask questions, you can email us by clicking here and filling this form which is located at the "Contact Us" menu item at the top of the page in the main menu.
If you want to email from a specific email server you do have, you can email us at info@ecomsports.com .
For a live support, you can click at the floating Facebook Messenger icon at the bottom right corner of the page and one of our team members we'll gladly attend you :)

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